Measure verified activation, customer effort, wait time, bottlenecks and forecast accuracy using formally defined metrics.
Percentage of onboardings activated by target date
Where active projects spend their time
| Playbook | Projects | Median TTFV | On-time | Customer effort | Risk rate |
|---|---|---|---|---|---|
| Assisted B2B SaaS onboarding | 58 | 14.2d | 94% | Low | 8% |
| Enterprise SaaS implementation | 23 | 38.7d | 83% | Medium | 19% |
| Data migration and integration | 19 | 31.4d | 79% | High | 26% |
| Agency client onboarding | 8 | 9.8d | 96% | Low | 4% |